Further Information About Our Use of Cookies

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Strictly necessary cookies

NameDescriptionExpiration
ApacheThis cookie is set to provide a unique identification of the User and is passed back to the server with each subsequent request. The cookie allows us to distinguish between requests from multiple Users vs. multiple requests from the same User. The information is used by many features of the Content Management System as well as the systems responsible for protecting the website from abuse (e.g. a Denial of Service attack).one "session" (i.e. until the browser is closed)
cookie_option_shownThis cookie controls whether the "privacy options" tab has been shown to the use. The tab appears only once per session on the first page that the User lands on.one "session" (i.e. until the browser is closed)
privacy_preferenceThis cookie is set the record the fact that a User has opted to disable cookies.1 year from set/update.
privacy_cookie_statusThis cookie is set the record the fact that a User has opted to enable cookies.1 year from set/update.

Performance cookies

We use Google Analytics to monitor usage of the website. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors (not by name or IP address).

NameDescriptionExpiration
__utmaThis cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.2 years from set/update.
__utmbThis cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method.30 minutes from set/update.
__utmcThis cookie is no longer used by the ga.js tracking code to determine session status.

Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.

Not set.
__utmzThis cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.6 months from set/update.
__utm*Any cookies with this prefix are related to Google Analytics6 months from set/update.
_gid, _ga*Any cookies with this prefix are related to Google Universal Analytics. This cookie assigns a client identifier by generating a random number to distinguish unique users. It is used to calculate visitor, session and campaign data and is included in each page request on a site.2 years from set/update.

 

Analytical cookies

To improve functionality and to help measure the amount of page visits and traffic sources our site receives, we use a monitoring service provided by Ruler Analytics.

Form submissions: Ruler collects the personal information of individuals who visit our website via form submissions such as name, e-mail, phone number etc. Ruler processes this data and matches it with marketing source and page journey information for marketing measurement purposes.

Inbound phone calls: Ruler captures certain inbound phone numbers from phone calls. Ruler processes this data and matches it with marketing source and page journey information for marketing measurement purposes.

NameDescriptionExpiration
__raAny cookies with this prefix are related to Ruler Analytics.3 years, but clearing browser cookies will remove it

 

Please note that third parties (including, for example, providers of external services like web traffic analysis services such as Google and other web browsers) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire when you log off your computer when using Internet Explorer.  If you are using Google Chrome, cookies will need to be removed manually by you from the settings area, if you are using Safari, you will need to locate the settings area, scroll down to Safari and clear the cookies manually.