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Did you know you could cancel it?

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As a busy working mum, I do most of my shopping online. As a solicitor specialising in e-commerce I am aware of my rights as a consumer when making purchases via the internet. The right of cancellation is particularly useful when something arrives that doesn’t fit or is not what I was expecting.

In my experience most online retailers are aware that they have to give consumers the right to cancel and the vast majority offer a seven day cooling off period. However, a recent purchase  brought to my attention the fact that many businesses are not aware of changes brought in last year which mean that those selling online now have to give consumers 14 days to change their mind.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 came into force in June 2014. As well as extending the cancellation period to 14 calendar days, the regulations also brought in a number of other changes such as requiring certain information to be provided to the consumer before a contract is entered into. The regulations do not just apply to apply to internet sales. There are also obligations on those selling “off-premises” (e.g. in a consumers own home or at their place of work).

There are consequences for businesses who do not comply with the regulations. For example, if a business fails to provide information about the right to cancel, the cancellation period is further extended.  Therefore it is important that any business selling goods or services to a consumer knows about their obligations under the regulations and takes legal advice if they do not. Please give me a call on 01245 453822 if you would like further information.

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